hi7 Terms and Conditions
Please read these terms and conditions carefully before using the hi7 platform. Account registration, bonuses, payments, and responsible gaming rules are described in detail here.
Introduction and Scope
General Overview
These terms and conditions ("Terms") form a binding legal agreement between the hi7 online casino and betting platform ("Platform" or "hi7") and its users ("you" or "Member"). By using the hi7 website (https://hi7.cam), registering an account, or using any of its services, you are considered to have fully accepted these Terms.
Key Definitions
- "Platform" — The hi7 website, mobile version, and all related services.
- "Member" — A person who uses services through a registered account on hi7.
- "Account" — The personal profile and wallet provided to a Member after registration.
- "Bonus" — Promotional offers, free credits, or cashback provided by hi7.
- "Bet" — Participation in any game or event on the Platform involving real money.
- "Real Money" — Bangladeshi Taka (BDT/৳) deposited in a Member's account.
Account Registration and Eligibility
Eligibility Requirements
- You must be at least 21 years of age.
- You must be a resident of Bangladesh.
- You must have a valid mobile number and email address registered in your own name.
- Each individual may open only one account.
- If a previously banned account exists in your name, registration will not be approved.
Obligation to Provide Accurate Information
- All information provided at the time of registration must be truthful, accurate, and complete.
- Providing incorrect or false information may result in immediate account cancellation.
- hi7 may request identity documents at any time for verification purposes.
- If your information changes, you must notify hi7 immediately via live chat.
Account Security
- The Member is solely responsible for keeping their password completely confidential.
- Allowing third parties to use your account is strictly prohibited.
- If you notice any suspicious activity, notify support immediately.
Account Cancellation and Suspension
- hi7 reserves the right to suspend or close any account for any reason.
- Accounts may be banned in cases of fraud, deception, or breach of terms.
- Bonus funds held in banned accounts will be forfeited.
Deposit, Withdrawal, and Payment Policy
hi7 accepts all major mobile banking services in Bangladesh. The table below outlines the key terms for transactions.
| Item | Details |
|---|---|
| Minimum Deposit | ৳100 (per payment method) |
| Minimum Withdrawal | ৳1,000 |
| Withdrawal Time | Usually within 1 hour |
| Accepted Methods | bKash, Nagad, Rocket, Upay, Bank Transfer |
| Currency | Bangladeshi Taka (BDT / ৳) |
Deposit Terms
- Only payment accounts registered in the Member's own name may be used.
- Using third-party payment accounts is strictly prohibited.
- Once a deposit is successful, it will be automatically added to the gaming balance.
- If a deposit is delayed due to technical issues, please contact support.
Withdrawal Terms
- Identity verification must be completed before making a withdrawal.
- The withdrawal amount must be equal to or less than the available balance in the account.
- hi7 reserves the right to suspend a withdrawal if a suspicious transaction is identified.
- Once a withdrawal request is submitted, it cannot be changed or cancelled.
Bonus and Promotional Offer Terms
Welcome Bonus
hi7's welcome bonus is a 120% extra bonus on the first deposit, up to ৳8,000. For example: if you deposit ৳5,000, you will receive ৳6,000 as a bonus, making your total balance ৳11,000. To receive this bonus, you must activate the specific offer at the time of your first deposit. Once a bonus is accepted, it cannot be changed or withdrawn.
Wagering Requirements
All bonuses must meet a 10x wagering requirement before withdrawal. This means: funds from a bonus cannot be withdrawn until bets totalling 10 times the bonus amount have been completed. For example: for a ৳6,000 bonus, bets worth ৳60,000 must be completed.
General Bonus Rules
- Each bonus offer has its own expiry date; the bonus will be cancelled once it expires.
- If the same bonus is claimed from multiple accounts, both accounts will be cancelled.
- hi7 reserves the right to change, suspend, or cancel any bonus offer at any time.
- Bets placed using bonus funds may be restricted to games designated by hi7.
- hi7 reserves the right to forfeit bonuses if promotional abuse is identified.
Gaming and Betting Rules
Permitted Activities
- All games and betting services may be used for personal entertainment purposes.
- Bets must be placed by the account holder themselves.
- Participation in all games approved by hi7 is permitted.
Prohibited Activities
- The use of any software, bots, or automated methods is strictly prohibited.
- Manipulation, fraud, or collusion with other members is prohibited.
- Using the platform for money laundering purposes is entirely illegal.
- Exploiting technical errors is prohibited.
Technical Errors and Game Cancellation
If a game is interrupted mid-way due to server errors, disconnection, or other technical issues, hi7 will attempt to cancel the relevant bet and refund the deposit. However, any winnings arising from a technical error will not be considered valid and hi7 reserves the right to void such amounts. The game provider's server logs will be treated as the final proof in determining game outcomes.
VIP Program and Rewards
The hi7 VIP program has 5 levels. Members can advance to higher levels through regular betting and activity. Weekly cashback is provided at each level.
| Level | Name | Weekly Cashback |
|---|---|---|
| 1 | Bronze | Up to 0.2% |
| 2 | Silver | Up to 0.5% |
| 3 | Gold | Up to 0.7% |
| 4 | Platinum | Up to 1.0% |
| 5 | Diamond | Up to 1.2% |
VIP Policy
- hi7 reserves the right to change the terms of the VIP program at any time.
- VIP benefits may be cancelled in the event of a breach of terms.
- Cashback is provided as a bonus and wagering requirements apply.
- Advancement or demotion in VIP level is at hi7's discretion.
Responsible Gaming Policy
Our Commitment
hi7 believes that gambling is a form of entertainment, not a way to build financial wealth. We place the highest importance on responsible gaming. Gambling addiction is a health issue and can have a serious impact on individuals and their families. Visit our responsible gaming page to learn more.
Self-Restriction Tools
- Deposit limits can be set.
- A self-exclusion request option is available.
- The account can be temporarily closed for a set period of time.
- The support team will assist with any restriction requests.
Minor Protection
- No one under the age of 21 may use the platform.
- hi7 may request documents to verify age.
- If a minor user is identified, the account will be closed immediately.
- The use of parental control software is recommended.
Privacy and Data Protection
Data Collection and Use
hi7 collects Members' personal information solely for the purposes of providing services, verifying identity, and complying with anti-money laundering regulations. We use SSL encryption and do not sell data to third parties. For more details, please read our privacy policy.
Fair Play and Impartiality
All game results on the hi7 platform are determined through RNG (Random Number Generator) technology, which is completely impartial and automated. We use software from trusted game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft and others. hi7 does not alter game results in favour of or against any player.
Limitation of Liability & Dispute Resolution
Limitation of Liability
- hi7 is not responsible for issues caused by internet connection problems.
- hi7 will not provide compensation for third-party technical failures.
- hi7 is not liable for losses caused by a member's own negligence.
- hi7 reserves the right to void any abnormal winnings resulting from a technical error.
Dispute Resolution Process
- Submit any complaint through 24/7 live chat.
- Detailed complaints can be sent by email to: [email protected]
- hi7 will endeavour to resolve all valid complaints within a reasonable time.
- hi7's decision is final and binding.
Contact & Support
Live Chat
Support is available in Bengali 24 hours a day, 7 days a week. Get immediate assistance for any questions or issues.
For detailed complaints or documentation-related matters, write to: [email protected]
FAQ
Visit our FAQ page for answers to common questions. The easiest way to get quick solutions.