Protecting Your Information Is Our Responsibility

This Privacy Policy ("Policy") applies to users of the hi7 platform. hi7 ("we", "our", or "platform") provides players in Bangladesh with a safe and reliable online entertainment experience. This Policy will tell you what types of information we collect, how we use it, and what steps we take to protect your privacy. By registering an account or using our services on hi7, you consent to this Privacy Policy.

Below are explanations of several key terms used in this Policy:

• "Personal Information" means any information that can directly or indirectly identify a specific individual — such as name, address, email, phone number, date of birth, or financial information.
• "Platform" refers to the hi7 website (https://hi7.cam), its related applications, and services.
• "User" refers to any person registered on or browsing the hi7 platform.
• "Cookies" refers to small text files stored on your device to make your website experience easier.
• "Third Party" refers to payment processors, service providers, or other organisations associated with hi7.

To provide services on the hi7 platform, we may collect the following categories of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — confirming 21+)
• Email address and mobile number
• Residential address
• National ID or passport number (where identity verification is required)

2.2 Financial and Transaction Information

• Information related to bKash, Nagad, Rocket, Upay, or bank accounts (used solely to process transactions)
• Deposit and withdrawal transaction history
• Wallet balance and bonus information

2.3 Usage Information

• Login time and duration on the platform
• Pages visited and services used
• Gaming activity and statistics
• Live chat and support communication records

2.4 Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Referral source and traffic analysis information

hi7 uses collected information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your hi7 account.
• Identity and Age Verification: To confirm that users are 21 years of age or older and to comply with national regulations.
• Processing Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
• Ensuring Security: To prevent fraud, money laundering, and unauthorised access.
• Customer Service: To resolve your issues through 24/7 Bengali live chat support.
• Platform Improvement: To analyse user experience and improve the platform's performance.
• Legal Obligations: To meet applicable legal or regulatory requirements.
• Responsible Gaming: To monitor excessive gaming behaviour and assist users.

The hi7 platform uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help recognise you on return visits.

4.1 Types of Cookies

• Essential Cookies: Strictly necessary for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyse usage patterns and improve the platform.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

hi7 never sells your personal information or transfers it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banks solely to complete transactions.
• Technology Service Providers: Trusted partners providing server hosting, security, and analytics — under strict confidentiality agreements.
• Legal Obligations: In response to lawful requests from courts, government authorities, or regulatory bodies.
• Fraud Prevention: With relevant authorities in investigations into money laundering or fraud.

All third parties with whom information is shared are required to maintain privacy standards equivalent to our own.

hi7 takes industry-standard technical and organisational measures to protect your information:

• All data transmissions are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information (such as passwords) is stored using strong hashing algorithms — never in plain readable form.
• Regular security audits are conducted on servers and databases.
• Employee access to information is restricted — only as needed for their role.
• Automated monitoring systems are active to detect suspicious activity.

6.1 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal, regulatory, or dispute resolution purposes. Once that period has passed, the information is securely deleted or anonymised.

Regarding your personal information on hi7, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of incomplete or inaccurate information.
• Right to Deletion: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: You may ask us to limit the use of your information for specific purposes.
• Right to Portability: You may receive your information in a structured, machine-readable format.
• Right to Object: You may object to certain types of processing of your information.

To exercise these rights, contact us directly via live chat or by email at [email protected]. We will respond to your request within a reasonable time.

hi7 is for users aged 21 and above only. We do not intentionally collect information from any minor. If a minor has accidentally created an account and we are notified, we will immediately close that account and delete the related information.

If you believe a minor has registered on hi7, please notify us at [email protected].

The hi7 platform may at times be connected to payment gateways or game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi). These third parties have their own privacy policies, and hi7 is not responsible for how your information is handled by their services. We recommend that you also read the privacy policy of the relevant service.

hi7's servers and technology infrastructure may be located outside Bangladesh. Your information may be processed in various countries; however, in every case we maintain the protection standards described in this Privacy Policy. Industry-standard contracts and safeguards are applied when transferring data to third-party service providers.

In the event of a data security breach, hi7 will act promptly:

• An immediate investigation will begin to determine the nature and scope of the incident.
• Affected users will be notified within a reasonable time.
• The relevant legal and regulatory authorities will be informed.
• Necessary technical changes will be made to prevent such incidents in the future.

hi7 may update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on the platform and/or inform you at your registered email address. Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy. The date of the most recent update will always be shown at the top of this page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali Support (via the live chat option on the platform)

We take every complaint seriously and are committed to resolving it as quickly as possible.

hi7 gives responsible gaming the highest priority. We use your gaming activity data solely for your benefit — to identify signs of excessive gaming and to provide assistance when needed. This information is never used against you or for marketing purposes. To learn more about responsible gaming, visit our Responsible Gaming page.