hi7's commitment to responsible gaming
hi7 believes that entertainment should never become a burden. Our responsible gaming tools and guidelines help you enjoy within your limits.
Why is responsible gaming important?
Online gaming and betting can be a great source of entertainment — as long as it is done mindfully, within your means, and for fun. hi7 believes that a happy player is a responsible player. Responsible gaming is a core principle of our platform.
If gambling becomes a way to relieve stress, a solution to financial problems, or an unavoidable part of your daily routine, it may be a sign of trouble. On this page, we will show you how to use hi7's tools to keep yourself protected, and where to get help if you need it.
Remember — responsible gaming does not mean less fun; it means more enjoyment over the long term. At hi7, we place every player's safety and well-being as our highest priority.
Our protection tools
Age Verification (21+)
Only people aged 21 or older can open an account and play at hi7. We verify age during account registration and request documents when needed. Keeping minors away from gambling is our responsibility.
Setting Deposit Limits
You can set a daily, weekly, or monthly deposit limit whenever you choose. Once set, the limit takes effect immediately. Increasing a limit is subject to a waiting period, but decreasing one takes effect instantly.
Time-Out
If you feel you need a break for a while, you can set a time-out at hi7 for anywhere from 24 hours to 6 weeks. During this period your account will be temporarily suspended and no deposits or bets will be accepted.
Self-Exclusion
If you feel gambling is becoming a problem, use the self-exclusion feature. Your account can be kept closed from 6 months to 5 years — or permanently. During this time, no promotional messages will be sent to you from hi7.
Bet and Loss Limits
Set a maximum bet and loss limit for each session or within a specific time period. The moment a limit is reached, the system will automatically stop you. This reduces the risk of major financial loss.
24/7 Support Centre
hi7's Bengali-language support team is always ready for any concerns or questions you have. Contact us through live chat — we will help you quickly and with care.
hi7's commitment
Fair Play
All our games are powered by fair and verifiable Random Number Generators (RNG). Results are impartial and transparent.
SSL Encryption
Your personal information and transactions are always protected by strong SSL encryption.
Segregated Funds
Funds deposited by players are always kept separate from the company's operational funds.
Transparent Terms
The terms and conditions of all bonuses and promotions are written in plain language and can be read at any time.
Signs of problem gambling
Pay attention to your own behaviour. If you notice any of the signs below, seek help promptly.
- Spending more than your set budget and feeling regret afterwards
- A tendency to bet more in order to recover losses ("chasing losses")
- Hiding your gambling habits from family or friends
- Gambling with money meant for bills or essential expenses
- Feeling restless or irritable when you cannot play
- Continuing to play at the expense of work, studies, or family time
- Skipping sleep or meals to stay absorbed in the game for long periods
- Being unable to stop, always telling yourself "just one more"
Details on self-exclusion and setting limits
How self-exclusion works
Self-exclusion is a feature where you can consciously request to stop playing for a set period of time. Simply send a request through hi7's live chat or email to activate it.
- You can exclude yourself for a minimum of 6 months up to 5 years, or permanently
- During self-exclusion you will not be able to log in to your account or make deposits
- No promotional emails or messages will be sent during this period
- To reactivate your account after the period ends, a written request and a cooling-off period are required
Deposit and bet limits — how to set them
Setting limits is simple and entirely in your hands. You can change them at any time from Account Settings.
- Daily limit: Decide the maximum amount you will deposit each day
- Weekly limit: The upper limit on total deposits over seven days
- Monthly limit: The maximum total amount you will spend in one month
- Lowering a limit: Takes effect immediately
- Raising a limit: Subject to a 7-day waiting period before taking effect
How to take a time-out
Taking a break every now and then is a good idea. hi7's time-out feature lets you suspend your account for a chosen period of time.
- Choose from 24 hours, 7 days, 1 month, or 6 weeks — whatever suits you
- Betting and deposits will be completely paused during this time
- A time-out cannot be cancelled once it has started
- Let the support team know if you need help — they will assist you
Ways to get help
If you feel that gambling is having a negative impact on your life — whether financial, mental, or family-related — seeking help is not a sign of weakness; it is the brave thing to do.
- Contact hi7 support — we will help you with full confidentiality
- Talk to someone you know and trust
- Seek help from a professional counsellor
- Take a break — use hi7's time-out or self-exclusion
Responsible gaming FAQ
Have fun, stay safe
Responsible gaming at hi7 is the path to real enjoyment. Explore our games, cricket betting, and slots — always within your own limits.
Need help?
If you feel that gambling is causing problems in your life — whether financial, mental, or family-related — talk to us. hi7's support team is always by your side. We provide fast, compassionate, and confidential assistance.
24/7 Live Chat Support (in Bengali)
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